Patient Documents
Your Medical History
Your Medical History
We require your medical history form to be updated ahead of each appointment to ensure we provide the safest and most effective dental care. Your medical history gives us crucial information about any existing health conditions, medications, or allergies that could impact your treatment. This allows us to tailor our approach, avoid potential complications and ensure that any procedures or prescriptions are appropriate for your overall health. By sharing your medical history, you’re helping us deliver care that is not only high-quality but also personalised to your unique needs.
Please make sure to fill your medical history form via the online portal before attending your appointment.
Years of Collective Experience
Dental Implants Placed
Years of Implant Experience
All-on-4 Dental Implant Procedures
Dental Team
Commitment to patient Satisfaction
Cancellation Policy
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Fail-to-attend Policy
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Failed Appointments Policy
Failing to attend an appointment or cancelling within 24 hours can waste vital time for our clinicians. For this reason, we have adopted policies in order to avoid this happening in the future.
Following the NHS guidelines, if a patient cancels at short notice or fails to attend an appointment twice within a 12-month period, we retain the right to remove them from our NHS register.
If you fail to attend your private appointment, a charge of £1 per minute will be applied to your account.
In the event of a failed or short notice cancellation for a hygiene appointment, we will charge a fixed rate of £15.
Why we have this policy?
- In this practice we
- Communicate with patients in a courteous, friendly, professional manner.
- Make sure that patients receive full information about our services, their treatment and its cost.
- Ensure that patients should have to wait no longer than 15 minutes to be seen. Where there is a further delay we will explain the reasons.
- Remind patients of their appointment by phone or by text.
- Provide as much notice as possible when appointments have to be changed or cancelled and explain the reasons when possible.
- In return, we would like you to
- Participate in your dental treatment, particularly any advice about prevention and diet that we have asked you to continue at home.
- Arrive on time for your appointment. Please give the practice at least 24 hours’ notice if you are unable to keep your appointment.
- Advise us of any changes to your contact details (address, telephone numbers, email) to help us keep our records up to date and ensure that we are able to contact you.
Deregistration Policy
By attending your dental appointments regularly, you reduce the risk of being removed from our NHS register.
Following NHS guidelines, we will deregister any patients who have not attended an appointment for more than two years. On top of this, any patients who fail to attend two appointments or cancel at short notice (within 24 hours before the appointment) will be deregistered.
Patients who miss appointments take away vital capacity so, like most practices, we have adopted policies to ensure those who need care do not miss out. NHS dentistry is currently facing an unprecedented access crisis and every single appointment is at a premium.
How to Avoid Deregistration?
- Attend your appointments or give more than 24 hours’ notice if you are unable to attend (the more notice, the better!)
- Keep up with regular appointments as recommended by your dentist.
- Make sure to book your next appointment before leaving the practice. It can be easy to forget and before you know it, it’s been two years!
- Update your details with us regularly so that we can contact you. If any contact details change between appointments, let us know as soon as possible. These details include email addresses, phone numbers and home addresses.
- Once you have been deregistered, you will no longer be able to receive NHS treatment at our practice. It can be difficult to find an NHS dental practice and so it is important to protect your registration by following the tips above.
Patient Image Consent Form
Patient Image Consent Form
We may ask for your consent to use before and after photos of your treatment on our website and social media platforms to help others understand the transformative results that can be achieved through our services. These images serve as a powerful tool to provide potential patients with a realistic expectation of outcomes and to showcase the quality of care we offer. Your privacy is our top priority, and we will only use your photos with your explicit permission.
